Our Services

Our Services

Empowering You to Make the Right Move

01/

Agency Fees & Commission

  • Buyer’s Commission: 3% of the property price (minimum €800), payable upon signing a preliminary contract. Excludes properties explicitly marked „no buyer commission.“
  • Seller’s Commission: Negotiated directly with the seller.

Transportation Services

  • Viewing Trips: €0.30/km for viewings outside Bansko. Free for in-town viewings.
  • Refundable: Transport fees reimbursed if you purchase a property through us.

02/

Property Management Services All prices exclude 20% VAT. Fees are annual and non-refundable.

1. Full Management Service – €442/year

  • Monthly Inspections: Security checks, maintenance monitoring, and detailed reports with photos.
  • Bill Payments: Utilities (water, electricity), local taxes, and meter readings.
  • Key Holding: Secure storage and 24/7 emergency access.
  • Guest Preparation: Twice-yearly setup for arrivals/departures (heating, appliances, etc.).
  • Mail Handling: Forwarding or storage.
  • Weather/Emergency Checks: Immediate response to alarms or severe weather.

2. Key Holding Service – €336/year

  • Basic Oversight: Twice-yearly property visits upon request.
  • Bill Payments: Utilities and taxes.
  • Emergency Access: Key retrieval/delivery (€10/daytime, €20/night).

Additional Charges for Properties Outside Bansko Town:

  • Travel Fee: €36 added to all non-management services (e.g., cleaning, repairs).

03/

À La Carte Services

Maintenance & Checks

  • Opening/Closing: €10/visit (appliance setup, post-departure checks).
  • On-Demand Property Checks: €15/visit (security, humidity, appliance tests).

Cleaning

  • Deep Cleaning:
  • Studio: €25 | 1-Bed: €30 | 2-Bed: €35 | 3-Bed: €40
  • Includes full appliance cleaning, window washing, mattress/curtain vacuuming, and terrace upkeep.
  • Standard Cleaning:
  • Studio: €20 | 1-Bed: €25 | 2-Bed: €30 | 3-Bed: €35

 

04/

Administrative Support

  • Bill Payments: €5/month (utilities).
  • Meter Readings: €7/reading.
  • Welcome Packs: €10 + grocery cost (delivered and unpacked).
  • Bulstat Registration: €50 (mandatory for EU/non-EU leaseholders).
  • Utility Ownership Transfer: €50 (electricity, water, tax registration).

Long-Term Lettings

  • Fee Structure:
  • 50% of first month’s rent + 10% monthly admin fee.
  • Includes tenant vetting, contract management, deposit handling, and monthly inspections.

Terms & Conditions

  • Currency: All invoices in Euros or Bulgarian Lev (GBP no longer accepted).
  • VAT: 20% added to all services.
  • Service Requests: Must be submitted in writing to Bamro Services OOD.
  • Disclaimer: We do not manage rental bookings. Owners are responsible for timely service requests.

  • Professional, transparent, and tailored for peace of mind in Bansko. Contact us to safeguard your property investment.

    🔑 Rightmove Verified Partner | 📍 Bansko, Bulgaria | 📞 24/7 Support

Due to inflationary pressures, we will be reviewing our prices by approximately 10% to 15% as of 1st December 2023. Prices below have been adjusted to reflect this change. Thank you for your understanding.

ARRIVALS / EXITS and CALLOUTS

Apartment Preparation

We ensure that your apartment is ready for occupancy by turning on the electricity, heating, water, fridge, etc., when you, your friends, or guests visit. We also secure the apartment upon departure to minimize utility bills and ensure all windows are closed and the apartment is safe.

Costs for Apartment Preparation:

  • Opening and Closing of Apartment including Key Drop Off and Collection:
  • £24.20 + VAT (EURO 29.70)

Meet & Greet Inside Office Hours Including Callouts

For arrivals and exits during office hours (8:00am to 6:00pm):

  • Cost: £33.00 + VAT (EURO 40.00)

If we can use the on-site reception outside of office hours, we will leave the keys with the reception team to keep your costs minimal unless you specifically request otherwise.

Meet & Greet Outside Office Hours Including Callouts

  • Arrival and/or Exit Outside Office Hours but Before Midnight (6:00pm to 12:00am):

  • £55.00 + VAT (EURO 66.00)

  • Arrival and/or Exit Outside Office Hours but After Midnight (12:00am to 8:00am):

  • £82.50 + VAT (EURO 99.00)

Late Notice of Arrivals Outside Standard Office Hours:

  • If arrivals are notified late (less than 48 hours before arrival) or no arrival form is received, a charge of £132.00 + VAT (EURO 158.40) will be levied to cover extra costs and inconveniences.
  • All arrivals must be advised to Rightmove at least 48 hours in advance. For weekends or bank holidays, the arrival forms must be copied, emailed, and sent through the provided system to ensure timely receipt and action.

Properties Outside of Bansko Town

For chalets and apartments outside Bansko Town, an additional fee applies:

  • Additional Cost per Arrival and Exit Service:
  • £38.50 + VAT (EURO 46.20)

Public & Bank Holidays

All arrivals or exits on specific public and bank holidays will incur higher charges due to increased operational costs:

  • Christmas Eve (after midday), Christmas Day, Boxing Day (before midday), New Year’s Eve (after midday), New Year’s Day, Easter Friday, Sunday, and Monday:
  • Cost: £71.50 + VAT (EURO 85.80)

Please note that Rightmove does not offer accommodation for rent.

For more information or to book any of these services, please contact us directly at +359 89 500 6519. We’re here to help make your stay in Bansko as smooth and enjoyable as possible.

Due to inflationary pressures, we will be reviewing our prices by approximately 10% to 15% as of 1st December 2023. Prices below have been adjusted to reflect this change. Thank you for your understanding.

Cleaning & Laundry Services

All prices are quoted without VAT.

Thorough Cleaning and Laundry

We provide thorough cleaning and laundering services to ensure your apartment meets hotel standards and is ready for your next guests.

  • Studio: £55 (EURO 66.00)
  • 1 Bed: £72 (EURO 85.80)
  • 2 Bed: £88 (EURO 105.60)
  • 3 Bed: £99 (EURO 118.80)

Cleaning Only or Laundry Only

If only cleaning or laundry service is required, we can adjust our charges accordingly. Please note that much of our costs involve the time spent visiting the apartment, which remains the same for either a clean-only or laundry-only service.

  • Studio: £44 (EURO 52.80)
  • 1 Bed: £61 (EURO 73.20)
  • 2 Bed: £77 (EURO 92.40)
  • 3 Bed: £88 (EURO 105.60)

Laundry prices are based on an apartment’s total laundry weight:

  • Studio: 6kg
  • 1 Bed: 6kg
  • 2 Bed: 9kg
  • 3 Bed: 12kg

Excess laundry per kg: £2.75 + VAT (EURO 3.30)

Pre-Season Clean / Deep Clean

From time to time, it may be necessary to perform a deep clean, especially at the beginning of a season. This includes all windows, ovens, and fireplaces.

  • Studio: £83 (EURO 99.00)
  • 1 Bed: £105 (EURO 125.40)
  • 2 Bed: £132 (EURO 158.40)
  • 3 Bed: £154 (EURO 184.80)

Oven Cleaning

We offer oven cleaning as an additional service upon request.

  • Standard Clean: £16.50 (EURO 19.80)

Washing Up After Guests

Please ensure that all washing up is done before guest departure. If needed, our cleaning team will charge for this service.

  • Standard Washing Up: £16.50 (EURO 19.80)

Window Cleaning

Window cleaning in Bulgaria is charged per square meter. We recommend periodic cleaning of accessible windows, inside and out, with your agreement beforehand.

  • Studio: £22 (EURO 26.40)
  • 1 Bed: £28 (EURO 33.60)
  • 2 Bed: £39 (EURO 46.80)
  • 3 Bed: £50 (EURO 60.00)

Fireplace Cleaning

We offer fireplace cleaning upon request.

  • Fireplace Cleaning: £44 (EURO 52.80)

Additional Charges for Properties Outside Bansko Town

For chalets and apartments outside Bansko Town, an additional fee applies to all cleaning and laundry services:

  • Additional Cost: £33 + VAT (EURO 39.60)

For more information or to book any of these services, please contact us directly at +359 89 500 6519. We’re here to help make maintaining your property as smooth and efficient as possible.

Thank you for choosing Rightmove!

Hire Items

We offer a selection of items for hire, subject to availability and prior booking. Please ensure you reserve these items as soon as possible, as they are often pre-booked.

Hire Item Prices

Heaters

  • Small Electric Fan Heaters: £11 per night (EURO 13.20)

Extra Bedding

  • Sheets, Pillowcases, Towels, etc.: £16.50 per kilo (EURO 19.80)

Cots Including Bedding

  • Cots: £27.50 per night (EURO 33.00)

Z Beds Including Bedding

  • Z Beds: £27.50 per night (EURO 33.00)

Important Note: All prices include VAT.

If any of the above items are required, please book them with us as soon as you are aware of your needs. This ensures that we can accommodate your request and avoid any inconvenience due to unavailability.

For more information or to book any of these items, please contact us directly at +359 89 500 6519. We’re here to assist you in making your stay as comfortable as possible.

Thank you for choosing Rightmove!

Public & Bank Holidays

Please be aware of the following charges for arrivals or exits on specific public and bank holidays. To ensure we can keep the charges to a minimum, please discuss your needs with us in advance.

Special Holiday Charges

All arrivals or exits on the following days will be charged at the „Out of Hours 12:00am to 8:00am“ rate:

  • Christmas Eve (24th December after midday)
  • Christmas Day (25th December)
  • Boxing Day (26th December before 12:00 midday)
  • New Year’s Eve (after midday)
  • New Year’s Day
  • Easter Friday
  • Easter Sunday
  • Easter Monday

Out of Hours Rate:

  • Cost: £82.50 + VAT (EURO 99.00)

To avoid any additional charges and to ensure we can accommodate your request efficiently, please contact Rightmove prior to your arrival or exit on these dates. We are happy to work with you to minimize costs wherever possible.

For more information or to book any services during these times, please contact us directly at +359 89 500 6519.

Thank you for choosing Rightmove! We look forward to assisting you with your property management needs.

Bill Payment Services

At Rightmove, we understand the importance of timely bill payments to avoid any inconveniences such as reconnection charges. Here’s a breakdown of how we can assist you with managing your utility bills:

Electricity Bills

  • Frequency: Monthly
  • Importance: Paying monthly avoids reconnection fees.

Water Bills

  • Frequency: Twice a year
  • Note: Typically a minimal expense.

Local Community Taxes

  • Frequency: Annually
  • Due Date: Each Spring

Our Bill Payment Service

We are happy to pay any bills on your behalf. For this service, we will need:

  • Your permission.
  • The appropriate account numbers (we can obtain these from the authorities if necessary).

Each month, we will check with the utility companies to see if there are any outstanding bills for your apartment. Please note that we only charge when there is an actual payment to be made.

Charges for Utility Bill Payments:

  • Percentage-based Fee: Calculated as a percentage of the utility bill.
  • Maximum Charge: £10.00 (EURO 12.00) per payment.
  • Minimum Charge: £2.00 (EURO 2.40) per payment.

Disconnected Accounts: If your account has been disconnected by the utility company and needs to be reconnected, we will handle the process for you. The charge for this service includes the reconnection fee from the utility company:

  • Reconnection Fee: £40.00 + VAT (EURO 48.00)

Community Tax:

  • Self-Payment: If you are visiting Bansko in the spring, you can easily reduce costs by paying these taxes yourself.
  • Rightmove Payment Service: If you require us to make the payment on your behalf, our charge is £30.00 (EURO 36.00) + VAT.

Meter Readings: During the year, it may be necessary to confirm your meter readings for the utility companies or complex management teams.

  • Charge per Visit: £10.00 + VAT (EURO 12.00)

How to Proceed

To authorize us to manage your bill payments, please provide us with the necessary permissions and account details. If you have any questions or need further assistance, feel free to contact us at +359 89 500 6519.

Thank you for choosing Rightmove! We are committed to making your property management experience as smooth and hassle-free as possible.

Lock Change and Key Copying Services

At Rightmove, we provide efficient and reliable lock change and key copying services to ensure the security of your apartment. Here’s a breakdown of our pricing for these services:

Standard Lock Change

  • Service: Changing a standard lock on your apartment door.
  • Includes: Each new lock generally comes with 3 keys.
  • Cost: £40 + VAT (EURO 48.00)

Additional Key Cutting

  • Service: Cutting additional keys during the same visit.
  • Cost per Key: £5 + VAT (EURO 6.00)

How It Works

  1. Lock Change: If you need to replace the lock on your apartment door, we will perform the lock change and provide you with the standard set of 3 keys included in the price.
  2. Additional Keys: Should you require more than the 3 keys provided with the new lock, we can cut additional keys for you at the time of the lock change. Each additional key will incur an extra charge.

Example Scenarios

  • Scenario 1: You need a standard lock change and no additional keys.

  • Total Cost: £40 + VAT (EURO 48.00)

  • Scenario 2: You need a standard lock change and 2 additional keys.

  • Lock Change: £40 + VAT (EURO 48.00)

  • Additional Keys: 2 x £5 = £10 + VAT (EURO 12.00)

  • Total Cost: £50 + VAT (EURO 60.00)

Contact Us

For any inquiries or to schedule a lock change and key copying service, please contact us directly at +359 89 500 6519. We are here to help ensure the security and convenience of your property management needs.

Thank you for choosing Rightmove! We look forward to assisting you with all your property maintenance requirements.

Importance of Property Insurance

It is crucial to carefully consider your insurance needs for your property in Bansko. Proper insurance coverage can protect you from various risks and ensure peace of mind.

Key Considerations for Property Insurance:

  1. Public Liability Insurance
  • Essential for Letting: If you are renting out your property, even to friends, public liability insurance is essential. This type of insurance covers you against claims made by tenants or guests for injury or damage caused by the property.
  1. Buildings and Contents Cover
  • Flood Risk: Given the history of flooding in Bansko (e.g., May 2010), buildings and contents insurance is highly recommended. This coverage protects your property and belongings from damage due to events like floods, fires, and other natural disasters.
  • Comprehensive Policies: Ensure that your comprehensive policy includes earthquake cover, which is particularly important in this region.
  • Vacancy Conditions: Some policies may impose conditions for unoccupied properties, such as maintaining a minimum temperature or draining water tanks to prevent freezing and bursting pipes during winter months. Be sure to check these details carefully.

Steps to Ensure Adequate Coverage:

  • Thorough Review: Carefully review your insurance policy to confirm it covers all the elements you deem important.
  • Professional Recommendations: While Rightmove cannot individually review each policy, we recommend using reliable insurance companies specializing in overseas properties.

Recommended Insurance Provider: Intasure

We are pleased to recommend Intasure as a reputable and reliable insurance company for overseas properties. They offer comprehensive policies tailored to meet the unique needs of property owners in Bansko.

How to Get a Quote:

Contact Us

If you have any questions or need further assistance regarding property insurance, please do not hesitate to contact us at +359 89 500 6519. We are here to help you navigate the complexities of property management and ensure your investment is well-protected.

Thank you for choosing Rightmove! Your property’s security and protection are our top priorities.

Inventory Check Services

From time to time, you may want us to verify the contents of your apartment to ensure everything is in order. At Rightmove, we are happy to conduct thorough inventory checks, including all linen, to confirm what is actually present in your property. Please note that we do not perform inventory checks when seeing out your guests.

Pricing for Inventory Checks

  • Studio & 1 Bed Apartment: £50 + VAT (EURO 60.00)
  • 2 Bed Apartment: £75 + VAT (EURO 90.00)
  • 3 Bed Apartment: £90 + VAT (EURO 108.00)

How It Works

  1. Request an Inventory Check: Contact us to schedule an inventory check at your convenience.
  2. Thorough Verification: Our team will visit your apartment and meticulously verify each item listed on the inventory checklist, ensuring all linen and other items are accounted for.
  3. Confirmation Report: After the check, we will provide you with a detailed report confirming the current status of the items in your apartment.

Important Note

We do not perform inventory checks during guest check-outs. This service is intended for periodic verifications to maintain an accurate record of your property’s contents.

Contact Us

For more information or to book an inventory check, please contact us directly at +359 89 500 6519. We are here to help ensure that your property is managed efficiently and that all your belongings are properly accounted for.

Thank you for choosing Rightmove! Your satisfaction and peace of mind are our top priorities.

Rightmove Services OOD: Terms and Conditions

Rightmove Services OOD is responsible for the servicing of apartments in Bansko and the surrounding area. Please note the following important points regarding our services and responsibilities:

Rental Responsibilities

  • Rental Management: Rightmove Services OOD and any associated companies are not responsible for the rental of the apartments. The rental is provided directly by the property owners, who are fully responsible for managing their property’s rentals.
  • Tax Obligations: Property owners are solely responsible for paying all taxes and fulfilling other obligations or declarations to Bulgarian authorities.

Service Requests

  • Service Provision: Our published price list is not a contract for services but a list of services that will be provided upon request at the displayed prices. It is the apartment owner’s responsibility to submit written requests for these services to Rightmove Services OOD.
  • Financial Responsibility: Rightmove Services OOD takes no responsibility for non-payment of financial obligations in Bulgaria if we have not received a formal request to provide the service.

Liability and Insurance

  • Guest Damage: Rightmove or its representatives will not be held responsible for any damage caused by or to guests during their stay in your property, regardless of the cause.
  • Property Damage: We also take no responsibility for any damage to your apartment, including incidents like flooding and fire. Please ensure you have adequate insurance coverage for your property and guests for all circumstances.
  • Workmanship Assurance: While we strive to ensure all work is done to a professional standard, we cannot be held responsible for any works, electrical or otherwise. We rely on contractors or maintenance personnel to assure the completion of work to a safe and secure standard, as we do not have the qualifications to inspect such works ourselves.

Payment Responsibilities

  • Bulgarian Authorities: Rightmove Services OOD is not responsible for any payments to Bulgarian authorities, including national and municipal tax authorities. This includes but is not limited to tourist tax, income tax, and corporation tax.

Contact Us

For more information or to request any of our services, please contact us directly at +359 89 500 6519. We are here to assist you with your property management needs and ensure your experience is as smooth and efficient as possible.

Thank you for choosing Rightmove! Your satisfaction and peace of mind are our top priorities.

How it works

How It Works: Simple Steps to Manage Your Bansko Property

01.

Choose Your Service Level

Select between Full Management (€442/year) or Key Holding (€336/year), tailored to your property’s needs.

02.

Onboard Your Property

Submit ownership documents, share access instructions, and hand over keys securely to our team.

03.

Initial Property Setup

We conduct a full inspection, activate utilities, and arrange optional deep cleaning (€25–€40) if required.

04.

Ongoing Management Begins

  • Full Management: Monthly inspections, bill payments, and guest prep.

  • Key Holding: Twice-yearly checks and emergency support (€10–€20 per call-out).

05.

Stay Updated

Receive digital reports with photos after every visit, plus alerts for urgent repairs or weather-related issues.

06.

Request Additional Services

Book cleaning (€20–€40), meter readings (€7), or shopping packs (€10 + groceries) via email or Viber.

07.

Transparent Billing

Pay annual fees upfront in Euros or Bulgarian Lev (20% VAT included). Ad hoc services invoiced monthly.

08.

Flexibility Guaranteed

Upgrade to Full Management anytime; prorated fees adjust to your renewal date.

09.

9. Renew Annually

Review your service plan yearly and confirm continuity with no hidden fee increases.

Get Started

Where Your Dreams Become Reality

Effortless ownership, 24/7 support, and local expertise – all designed for Bansko property investors.

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